Customer Responsibilities
Dining Etiquette
At Chicken and Waffles Co, we strive to provide a delightful experience for everyone. We kindly ask our guests to respect our staff and other patrons. It is essential to maintain a welcoming environment. Additionally, we encourage our customers to share their feedback with us, which helps us continuously improve our offerings. By dining with us, you agree to adhere to our policies and be considerate of those around you. Your cooperation makes us a better place for everyone.
Reservation Policies
To ensure that all guests have an enjoyable experience at Chicken and Waffles Co we recommend making reservations in advance, especially during peak hours. Reservations can be made online or via phone. Please arrive on time or notify us if you are running late so that we may accommodate all our guests. While we strive to seat all walk-in customers, availability may be limited during busy periods. If you need to cancel a reservation, please inform us at least 24 hours in advance, so we can manage our seating efficiently. We appreciate your understanding during busy dining hours.
Refund and Cancellation Policy
Our refund policy is straightforward. If you experience any issues with your order, please inform us immediately so we can address your concerns. Cancellations must be made as per our reservation policy, and refunds may take up to 5 business days to process. Additionally, please note that gift cards are non-refundable and cannot be exchanged for cash. It is vital to keep your receipt for any future inquiries regarding your transaction.